Last Updated: 25 September 2026
Achinova (“we”, “us”) operates Achinova.com from Ranchi, Jharkhand, India. This Privacy Policy explains what personal information we collect, why, and the choices you have, in line with applicable Indian law including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Information we collect
- Information you give us: name, email address, phone number, billing and delivery addresses, and messages you send us.
- Claim evidence: photos, videos and messages you send us when you report a damaged, defective or incorrect item. We keep these to assess your claim, prevent fraud and handle disputes.
- Order information: the products you buy, order value, and payment status. Payments are processed by our payment gateway; we do not store your card or UPI details on our servers.
- Account information: if you create an account or sign in with a Google or other social account, we receive the basic profile details you allow.
- Technical and usage information: device and browser type, pages viewed and similar analytics collected through cookies and tools such as Google Analytics.
How we use your information
- To process, deliver and support your orders, including returns and refunds.
- To communicate with you about your order and respond to your queries.
- To send offers and updates by email or messaging, only where you have agreed. You can unsubscribe at any time.
- To understand how the site is used and improve it.
- To prevent fraud, keep the site secure and comply with legal obligations.
Who we share it with
We share only what is needed with service providers who help us run the store: payment gateways (for example Razorpay), courier and logistics partners, website hosting, analytics and email providers. We may also disclose information when required by law or to protect our rights. We do not sell your personal information.
Cookies
We use cookies and similar technologies to keep the site working (for example your cart), remember preferences and measure traffic. You can control cookies through your browser settings, although parts of the site may not work properly without them.
How long we keep information
We keep information for as long as needed to fulfil orders, meet legal, tax and accounting obligations and resolve disputes, and then delete or anonymise it.
Security
We use reasonable technical and organisational measures to protect your information. No online service can be completely secure, so please use a strong password and keep it private.
Your rights
Subject to applicable law, you may ask to access, correct or delete your personal information, or withdraw consent you have given. To do so, email us at achinova.fashion@gmail.com.
Children
Our website is not directed at children under 18. If you are under 18, please use it only with a parent or guardian’s involvement.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the updated date.
Contact and grievances
Grievance Officer: Sonali Pramanik, Founder & CEO
Email: achinova.fashion@gmail.com
Phone: +91 93537 34067
Address: KM Palace, Vishnupuri Colony, Gangotri Chowk, Ranchi, Jharkhand 834003, India
We aim to acknowledge complaints within 48 hours and resolve them within one month.