Last Updated: 25 September 2026
Welcome to Achinova.com (“Website”, “Site”, “we”, “us”, “our” or “Achinova”). Achinova is an online retail platform offering clothing, fashion products, household products, kitchen items and other consumer goods.
These Terms & Conditions (“Terms”) govern your access to and use of Achinova.com and the purchase of products through the Website.
By accessing, browsing or using this Website, or placing an order through the Website, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Return & Replacement Policy and any other policies or notices published on the Website.
If you do not agree with these Terms, please do not use the Website or place an order.
1. About Achinova
Achinova.com is an e-commerce website operated by Achinova, having its registered/business address at:
KM Palace, Vishnupuri Colony, Gangotri Chowk, Ranchi, Jharkhand 834003, India
Email: achinova.fashion@gmail.com
Phone: +91 93537 34067
Grievance Officer: Sonali Pramanik, Founder & CEO
Grievance Email: achinova.fashion@gmail.com
Grievance Phone: +91 93537 34067
Address: KM Palace, Vishnupuri Colony, Gangotri Chowk, Ranchi, Jharkhand 834003, India
2. Eligibility to Use the Website
You may use Achinova.com only if you are legally capable of entering into a binding agreement under applicable law.
If you are under the applicable age of majority, you may use the Website only with the involvement and consent of your parent or legal guardian.
By using the Website, you confirm that the information you provide to us is accurate, complete and current.
3. Acceptance of Terms
By accessing the Website, creating an account, browsing products, adding products to your cart or placing an order, you acknowledge that you have read and accepted these Terms.
We may update these Terms from time to time to reflect changes in our business, products, services, technology or applicable laws.
The updated Terms will be posted on this page with the revised “Last Updated” date.
Your continued use of the Website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, colours, dimensions, materials and other information displayed on the Website are accurate.
However:
- Actual colours may vary slightly depending on your device, screen settings and photography conditions.
- Product images may contain styling, props or accessories that are not included with the product unless specifically mentioned.
- Minor variations may occur in colour, texture, finish, printing, stitching, measurements or appearance, particularly for textiles, handmade products and manufactured goods.
- Product dimensions and measurements should be checked against the specifications provided on the relevant product page.
- For clothing, measurements may vary slightly due to manufacturing and measurement methods.
- Packaging, labels and external appearance may vary from the images displayed on the Website.
Such minor variations will not necessarily constitute a product defect where the product substantially conforms to its description and specifications.
We reserve the right to correct genuine typographical, pricing, specification or product-description errors.
5. Product Availability
All products displayed on the Website are subject to availability.
Adding a product to your cart does not guarantee that the product will remain available until checkout or payment.
If a product becomes unavailable after an order has been placed, we may contact you regarding an alternative, cancellation or applicable refund.
Where an order cannot be fulfilled, any amount actually paid for the unavailable product will be handled in accordance with applicable law and our applicable refund policy.
6. Pricing and Taxes
All product prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.
The applicable taxes, shipping charges and other charges, where applicable, will be displayed during the purchase process as required by applicable law.
We make reasonable efforts to ensure that prices are accurate. However, in the event of an obvious pricing or technical error, we reserve the right to correct the error.
If an order has been placed at an obviously erroneous price due to a technical or typographical error, we may contact you before processing the order and provide appropriate options in accordance with applicable law.
7. Orders
When you place an order on Achinova.com, you are making an offer to purchase the selected products.
After you place an order, we may send an order confirmation acknowledging receipt of your order.
An order confirmation does not necessarily mean that the order has been accepted or dispatched.
An order may be cancelled or declined in circumstances including product unavailability, incorrect or incomplete customer information, suspected fraudulent or unauthorised activity, payment failure, material pricing or technical errors, delivery restrictions, duplicate or unusually large orders requiring verification, circumstances beyond our reasonable control, or any other circumstances permitted under applicable law.
Where payment has already been collected and an order is legitimately cancelled by us, the applicable amount will be refunded according to the applicable payment/refund process.
8. Customer Information and Account
If you create an account or place an order, you are responsible for providing accurate information, including name, mobile number, email address, billing address, shipping address and any other information reasonably required to process your order.
You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.
If you believe your account has been accessed without authorisation, please contact us immediately.
9. Payment
We may offer one or more payment methods through third-party payment service providers.
Available payment methods may change from time to time.
Payment information may be processed by third-party payment gateways or financial service providers. We do not normally store complete payment-card information on our own servers unless specifically permitted and required under applicable standards and law.
You agree to provide valid and authorised payment information when making a purchase.
We are not responsible for failures caused by a bank, payment gateway, card issuer, UPI provider or other third-party payment service, although we will reasonably assist you in resolving payment-related issues.
10. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timelines displayed on the Website or communicated to you.
Delivery timelines are estimates and may vary because of courier delays, weather, natural disasters, transportation disruptions, public holidays, government restrictions, incorrect or incomplete addresses, customer unavailability, regional service limitations, high-volume sale periods, or other circumstances beyond our reasonable control.
You are responsible for providing a complete and accurate delivery address and contact number.
If a shipment cannot be delivered because the address is incorrect, incomplete or inaccessible, or because repeated delivery attempts fail due to circumstances attributable to the customer, additional shipping or re-delivery charges may apply where legally permissible.
We will not consider an order delivered merely because a courier system incorrectly records delivery if there is credible evidence that the package was not actually received. Such cases should be reported to us promptly for investigation.
11. Inspection of Package at Delivery
Where possible, customers are encouraged to inspect the outer package at the time of delivery.
If the package appears visibly damaged, tampered with, opened or materially compromised, please take photographs/videos of the package, note its condition, contact Achinova customer support as soon as possible, and preserve the packaging and product until the matter has been resolved.
If a courier provides an option to refuse a visibly damaged shipment, you may follow the courier’s procedure where appropriate.
12. Returns, Replacement and Damaged Products
Achinova offers returns/replacements only according to the applicable product-specific return policy displayed on the Website.
Because different products may have different hygiene, usage, manufacturing and resale considerations, return eligibility may vary by product.
The applicable return/replacement conditions shown on the product page or checkout should therefore be read before placing an order.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect, significantly different from the product ordered, missing essential components, or otherwise materially inconsistent with the order, please contact us as soon as reasonably possible after delivery.
To help us investigate and resolve the matter efficiently, we strongly recommend recording a continuous, unedited unboxing video showing:
1. the Sealed Package Before Opening;
2. the Shipping Label;
3. All Sides of the Package;
4. the Opening of the Package;
5. the Product Being Removed;
6. the Product Condition Immediately After Opening; and
7. Any Damage, Defect, Missing Item Or Incorrect Product.
Photographs showing the package, shipping label and issue should also be provided where requested.
An unboxing video is an important form of evidence and can substantially assist us in determining whether damage or an incorrect item occurred before delivery.
However, the absence of an unboxing video does not automatically eliminate rights or remedies that may be available to a consumer under applicable law. Each complaint will be assessed based on the circumstances and available evidence.
13. Replacement Or Other Resolution
Where a complaint is accepted after review, Achinova may, depending on the circumstances and applicable law, offer an appropriate resolution such as replacement of the product, replacement with an equivalent product, store credit/coupon, refund where applicable, or another legally appropriate remedy.
Where replacement is offered, availability of the replacement product will be subject to stock availability.
If the same product is unavailable, we may contact you regarding an alternative resolution.
A coupon or store credit will not be imposed as a substitute for a statutory refund or other remedy where applicable law requires a different remedy.
14. Return Conditions
Where a product is eligible for return, the following conditions may apply:
- The product must be unused and in resalable condition unless the return relates to a defect or damage;
- Original tags, labels, packaging and accessories should be retained;
- Products should not be washed, altered, stained, damaged or otherwise used;
- The product should be returned within the applicable return window;
- Certain products may be non-returnable due to hygiene, safety, customisation or other legitimate reasons;
- Products purchased under certain promotional or clearance conditions may have specific return conditions, which will be disclosed before purchase.
The applicable product page or Return & Replacement Policy will take precedence for product-specific return eligibility, subject to applicable law.
15. Clothing and Textile Products
For clothing, sarees and textile products:
- Colour may vary slightly depending on lighting and screen settings.
- Fabric texture and appearance may vary slightly between production batches.
- Minor measurement variations may occur.
- Certain products may have natural variations in weave, print, embroidery or finishing.
- Accessories, jewellery, footwear, belts or other styling elements shown in photographs are not included unless specifically mentioned in the product description.
Customers should carefully check the size chart and product specifications before ordering.
16. Household and Kitchen Products
For household, kitchen and utility products, customers should read the product description, dimensions, material specifications, capacity and usage instructions before purchasing.
Products should be used only for their intended purpose and according to any instructions, warnings or limitations supplied with the product.
Where a product requires special care, maintenance or safety precautions, those instructions should be followed.
17. Cancellation of Orders
Order cancellation may be available before the order reaches a stage where cancellation is no longer operationally possible.
Once an order has been dispatched, cancellation may no longer be available through the standard cancellation process.
Where cancellation is permitted, any refund will be processed through the applicable payment/refund method.
Nothing in this section limits any cancellation or consumer right that cannot legally be excluded.
18. Refunds
Where a refund is applicable, it will be processed after the relevant cancellation, return, replacement assessment or other resolution has been completed.
The time taken for the amount to appear in your account may depend on the payment gateway, bank, card issuer or other financial institution.
Where a refund is legally required, Achinova will process it in accordance with applicable law and the applicable refund policy.
18A. Verification of Claims and Prevention of Misuse
This section applies to every claim for a damaged, defective, incorrect, missing or not-as-described product. It is intended to protect genuine customers and Achinova from misuse, and it does not limit any right you have under applicable consumer-protection law.
- Report promptly with evidence. Please report the issue within 3 days of delivery by email or phone with your order number, clear photographs of the product, its tags, the label and the packaging, and, where available, the unboxing video described in Section 12. Reports made later will still be considered, but the delay may affect our ability to verify the claim.
- Inspection before resolution. We may ask you to return the product so that we can inspect it. The replacement, refund or store credit is issued after the product has been received and inspected, normally within 5–7 business days of inspection and in any case within the period required by applicable law.
- Same item, complete and unaltered. The returned product must be the same item we delivered, with all tags, labels, packaging, blouse piece and accessories. Where we apply a tamper-evident label, security tag or batch mark to a product or its packaging, removing or tampering with it may lead to the claim being declined.
- Damage after delivery is not a defect. The following are not covered: wear and use; washing or dry-cleaning contrary to the care instructions; alterations, stitching, fall or pico work; cuts, tears, burns and holes; stains, colour transfer, perfume, deodorant, oil, food or cosmetic marks; pet, moth or insect damage; and damage from improper storage or handling.
- Natural variations are not defects. See Sections 4 and 15.
- Declined claims. If, after inspection, we find that the product is not defective, was damaged after delivery, is not the item we delivered, is used, or is missing tags, parts or packaging, we may decline the claim and return the product to you at your cost. We will tell you the reason in writing.
- Refund recipient. Refunds are made only to the original payment method, or, for Cash on Delivery orders, to a bank account or UPI ID in the name of the customer who placed the order. We may verify order, identity and payment details before refunding.
- False or abusive claims. Where we reasonably suspect and can show, from the evidence, that a claim is false or abusive – for example claiming damage that occurred after delivery, returning a different, used or counterfeit item, or repeated unsubstantiated claims – we may reject the claim, cancel or restrict the account, disable Cash on Delivery or decline future orders, report the matter to payment providers and the appropriate authorities, and pursue any legal remedy available to us.
- Evidence. Photographs and videos you submit may be kept and used to assess your claim and to prevent fraud, in line with our Privacy Policy.
- If you disagree. You may escalate any decision to our Grievance Officer (Section 33).
18B. Store Credit
- Where a refund is due, you may choose a refund to the original payment method or Achinova store credit. Store credit is also issued for change-of-mind exchanges as described in our Returns & Refunds Policy.
- Store credit is issued as a unique code linked to the customer’s email address and can be used only on Achinova.com. Store credit issued in place of a refund is valid for 12 months from issue; vouchers issued for change-of-mind returns are valid for 90 days.
- Store credit is non-transferable, cannot be redeemed for cash and cannot be used to buy gift cards. It may be cancelled if it was obtained through a false or abusive claim.
- If you choose store credit voluntarily, it cannot later be converted to a cash refund, except where we are unable to honour it or where the law requires otherwise.
- If an order is worth less than your store credit, please contact us to have the unused balance re-issued as a new code.
19. Promotional Offers and Discount Codes
Achinova may occasionally offer discounts, promotional codes, special pricing, bundles or other promotional offers.
Unless specifically stated:
- Promotional codes may have expiry dates;
- Promotional offers may be limited to selected products;
- Some offers may not be combined;
- Promotional benefits may be subject to minimum order values;
- Offers may be limited by quantity or customer;
- Incorrectly applied promotional discounts caused by technical errors may be corrected; and
- Specific terms displayed with a promotion will apply to that promotion.
We will not use promotional terms to remove rights that cannot legally be excluded.
20. Gift Cards, Coupons and Store Credits
Where Achinova provides coupons, gift cards or store credits, they may be subject to specific validity periods and conditions, may not be exchangeable for cash unless required by law, may not be transferred unless expressly permitted, may be cancelled where obtained through fraud, abuse or unauthorised means, and may be restricted to specified products or orders.
Specific terms applicable to a particular coupon, gift card or credit will be communicated at the time it is issued.
21. Intellectual Property
All content on Achinova.com, including logos, brand names, product photographs, graphics, illustrations, videos, Website design, layout, text, product descriptions, icons, software, code, trademarks and other visual or written material is owned by, licensed to, or otherwise lawfully used by Achinova and is protected by applicable intellectual-property laws.
You may use the Website for personal and lawful shopping purposes.
You may not, without prior written permission, copy or reproduce Website content, republish product photographs, scrape product information, sell or commercially exploit Website content, modify or create derivative works, use Achinova trademarks or branding, frame or mirror the Website, or use automated systems to extract Website data for commercial purposes.
22. User Reviews and Content
If the Website permits customers to submit reviews, photographs, comments or other content, you agree that your content must be truthful and based on your genuine experience, must not be unlawful, defamatory, abusive, threatening or misleading, must not impersonate another person, must not contain malware or malicious code, must not expose another person’s private information without appropriate permission, and must not be fake or manipulated.
By submitting content, you grant Achinova a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and publish that content for legitimate business, marketing and customer-service purposes, subject to applicable law and our Privacy Policy.
We reserve the right to remove content that violates these Terms or applicable law.
23. Prohibited Activities
You must not use the Website to commit or facilitate fraud, make unauthorised purchases, use stolen payment information, attempt to gain unauthorised access to our systems, introduce viruses or malicious code, interfere with Website functionality, scrape or harvest information without permission, abuse promotional offers, create multiple fraudulent accounts, submit false complaints, submit fraudulent return or replacement claims, impersonate another person or organisation, violate applicable law, or attempt to damage or disrupt Achinova’s Website, systems or business operations.
We may suspend or restrict accounts involved in suspected fraud, abuse or unlawful activity, subject to applicable law.
24. Third-Party Services
The Website may use third-party services including payment gateways, logistics providers, analytics services, communication services, hosting providers and other technology providers.
Third-party services may have their own terms and privacy policies.
Achinova is not responsible for the independent acts, omissions, policies or technical failures of third-party providers, except to the extent responsibility cannot legally be excluded.
25. Website Availability and Security
We aim to keep Achinova.com available and secure, but uninterrupted availability cannot be guaranteed.
The Website may occasionally be unavailable due to maintenance, updates, technical failures, hosting problems, network failures, cybersecurity incidents, force majeure events, or other circumstances beyond our reasonable control.
You must not attempt to bypass security controls or interfere with the operation of the Website.
26. Privacy and Personal Information
Your use of Achinova.com may involve the collection and processing of personal information such as your name, contact details, delivery address, order information and payment-related information.
The collection and processing of personal data is governed by our Privacy Policy, which should be read together with these Terms.
We may use information as necessary to process orders, provide customer support, arrange delivery, prevent fraud, comply with legal obligations and perform other legitimate functions described in our Privacy Policy.
Privacy Policy: https://achinova.com/privacy-policy/
Achinova will handle personal information in accordance with applicable data-protection and privacy laws.
27. Cookies and Tracking Technologies
Achinova may use cookies, pixels, analytics tools and similar technologies to operate the Website, remember preferences, improve Website functionality, understand Website usage, measure marketing performance, improve products and services, and support relevant advertising, where applicable.
Additional information about these technologies should be provided in our Privacy Policy and/or Cookie Policy where applicable.
28. Communications
By placing an order or providing your contact information, you agree that Achinova and its service providers may contact you regarding order confirmations, order status, shipping and delivery, returns and replacements, customer support, transactional notifications and other service-related communications.
Marketing communications will be handled in accordance with applicable law and available consent/opt-out mechanisms.
You may unsubscribe from promotional communications where applicable.
29. Fraud Prevention
We may use reasonable fraud-prevention and verification procedures to protect customers and Achinova.
Where an order appears suspicious or inconsistent with normal purchasing behaviour, we may request additional verification or take other appropriate steps permitted by law.
We may cancel or restrict transactions involving suspected fraud, payment abuse or other unlawful activity.
30. Force Majeure
Achinova will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, floods, earthquakes, fire, war, terrorism, civil unrest, government restrictions, epidemics or pandemics, strikes, transportation disruptions, Internet or telecommunications failures, major technology failures, courier disruptions, or other events beyond reasonable control.
Where possible, we will take reasonable steps to minimise the impact of such events.
31. Limitation of Liability
To the maximum extent permitted by applicable law, Achinova will not be liable for indirect, incidental, special or consequential losses arising from the use of the Website or purchase of products.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms limits statutory consumer rights, remedies for defective or deficient goods, or any other rights that cannot legally be excluded or restricted.
32. Indemnity
To the extent permitted by applicable law, you agree to indemnify and hold Achinova, its owners, employees, representatives and service providers harmless from claims, losses, liabilities, damages and reasonable expenses arising from your unlawful use of the Website, violation of these Terms, fraudulent activity associated with your account, infringement of another person’s intellectual-property rights, or content submitted by you that violates applicable law or third-party rights.
This clause does not apply to the extent that the relevant loss results from Achinova’s own unlawful conduct or liability that cannot legally be excluded.
33. Grievance Redressal
Achinova is committed to resolving customer concerns fairly and promptly.
Customer Support: achinova.fashion@gmail.com
Phone: +91 93537 34067
Business Address: KM Palace, Vishnupuri Colony, Gangotri Chowk, Ranchi, Jharkhand 834003, India
For formal grievances:
Grievance Officer: Sonali Pramanik, Founder & CEO
Email: achinova.fashion@gmail.com
Phone: +91 93537 34067
Address: KM Palace, Vishnupuri Colony, Gangotri Chowk, Ranchi, Jharkhand 834003, India
When contacting us, please provide your order number and relevant supporting information so that we can investigate the matter efficiently.
We will process and respond to complaints in accordance with applicable law and our internal grievance-resolution process.
34. Consumer Rights
Nothing in these Terms is intended to take away, restrict or waive any consumer right or remedy that cannot legally be excluded under applicable Indian law.
Where any provision of these Terms conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of the conflict.
35. Governing Law
These Terms are governed by the laws of India.
Subject to applicable consumer-protection laws and the jurisdiction of competent consumer authorities/commissions, disputes relating to these Terms or transactions through the Website shall be subject to the jurisdiction of the competent courts/authorities having jurisdiction over Ranchi, Jharkhand.
Nothing in this clause is intended to prevent a consumer from exercising any statutory right to approach a competent consumer authority or forum available under applicable law.
36. Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful, where permitted.
The remaining provisions will continue to remain effective.
37. Waiver
If Achinova does not immediately enforce any provision of these Terms, that does not mean that Achinova has permanently waived its right to enforce that provision later.
38. Entire Agreement
These Terms, together with the Privacy Policy, Shipping Policy, Return & Replacement Policy and any other policies specifically incorporated into the Website, constitute the terms governing your use of Achinova.com and purchases made through the Website, subject to applicable law.
39. Changes to Products and Website
We may modify, discontinue or update products, product specifications, Website features, pricing, content or services from time to time.
Such changes will not affect an order that has already been accepted except where permitted or required by applicable law.
40. Contact Us
Achinova
Website: https://achinova.com
Email: achinova.fashion@gmail.com
Phone: +91 93537 34067
Business Address: KM Palace, Vishnupuri Colony, Gangotri Chowk, Ranchi, Jharkhand 834003, India
Grievance Officer: Sonali Pramanik, Founder & CEO
Grievance Email: achinova.fashion@gmail.com
Grievance Phone: +91 93537 34067
Last Updated: 25 September 2026
Questions about these Terms? Email achinova.fashion@gmail.com or see our Contact page.